FAQ
Short answers to the most common questions about shipping, payment and returns.
Where do you ship?
We deliver to Austria. Delivery to other EU countries is possible on request. Just email support@raceready.bike.
How much is shipping?
Standard shipping costs €6.99. You see the exact amount at checkout before you order.
When will my order ship?
We usually hand the goods to the carrier within 1-3 business days after payment. The checkout shows the expected delivery time.
How can I pay?
Payment runs through the Shopify checkout. It shows which payment methods are available before you order, for example credit card, Apple Pay, Google Pay or Shop Pay.
Why is no VAT shown?
We are a small business under Section 6 (1) 27 of the Austrian VAT Act. All prices are final prices. We do not charge VAT.
Can I return something?
As a consumer you can withdraw within 14 days of receipt without giving a reason. Use “Withdraw from contract” in the footer or email widerruf@raceready.bike. You bear the cost of the return. Details are on the Shipping & Returns page.
What if a part is faulty?
The statutory two-year warranty applies. Manufacturer guarantees apply in addition. Email us your order number and photos at support@raceready.bike.
How do I reach you?
By email at support@raceready.bike or by phone at +43 650 6010938, Mon-Fri, 10:00 AM-5:00 PM. We usually reply within one business day.