Dostava in vracila
How we ship and how returns work.
Shipping
We deliver to Austria. Delivery to other EU countries is possible on request, just email support@raceready.bike. Standard shipping costs €6.99. You see the shipping cost at checkout before you place the order.
We usually hand the goods to the carrier within 1-3 business days after payment. The checkout shows the expected delivery time.
If the delivery shows transport damage, please report it to the carrier straight away and email photos to support@raceready.bike.
Returns
As a consumer you can withdraw from the contract within 14 days of receiving the goods without giving a reason. Declare the withdrawal online via “Withdraw from contract” in the footer or by email to widerruf@raceready.bike.
Send the goods back no later than 14 days after your declaration to Laurids Pucher e.U., Frauengasse 14, 8430 Leibnitz, Austria. Include your order number. You bear the direct cost of returning the goods. No return label is included with the delivery. We refund the purchase price including standard shipping no later than 14 days after receiving your withdrawal, but may withhold the refund until the goods arrive or you provide proof of dispatch.
You are liable for loss in value caused by handling that was not necessary to inspect the goods (e.g. fitted or ridden parts). Exceptions to the right of withdrawal are listed in the withdrawal policy.