Accessibility
We are working to make raceready.bike usable for as many people as possible. This page describes the current status for the website, product pages, cart and the main purchase flows.
Scope
This information applies to www.raceready.bike and its core user journeys, especially navigation, search, product detail pages, cart and the steps that lead into the external checkout.
External services that run outside this website may provide their own interfaces and accessibility characteristics.
Technical target standard
For customer-facing content and interactions, we align with WCAG 2.2 level AA and with the relevant requirements of EN 301 549 for digital services.
- Keyboard access for navigation, menus, product interactions and cart controls
- Clear labels for form fields, buttons and status feedback
- Visible focus states and robust structure for assistive technology
- Understandable feedback for forms, promo codes and checkout preparation
Known limitations
Payment runs in the Shopify checkout. Shopify operates that part, not us. It may behave differently there.
Optional external media only loads after consent. Depending on the third-party provider, interaction patterns there may differ from the main site.
Feedback and support
If you run into an accessibility barrier or want to report a usability issue, please contact us. It helps if you include the affected page, your device and what exactly did not work.
- Email: support@raceready.bike
- We review incoming reports and prioritize fixes in the customer-critical flows.
Legal framework and complaints
In Austria, the Accessibility Act (Barrierefreiheitsgesetz, BaFG) sets the requirements for online shops. Laurids Pucher e.U. is a micro-enterprise (fewer than 10 employees, turnover below EUR 2 million) and falls under the exemption for services in § 6 BaFG. We still apply the requirements voluntarily as far as we can.
If you are not satisfied with our reply to your report, you can contact the market surveillance authority: Sozialministeriumservice, Landesstelle Oberösterreich (www.sozialministeriumservice.at).